Customer satisfaction (CS) has attracted serious research attention in the recent past. This paper reviews the research on how to measure the level of CS, and classify research articles according banking sector like operations, service quality, employee satisfaction, customer satisfaction, financing products, efficiency, financial performance are being studied by many researchers to better understand and serve the community at large (Arokiasamy Today banking sector all elements of the marketing concept – customer satisfaction, profit integrated framework and social responsibility are all equally important. When applying marketing to the banking industry, the bank marketing strategy can be said to include the following:
The Importance of Customer Satisfaction in the Banking Industry
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Report on customer satisfaction from e banking services Download Now Download Download to read offline × Want to download this document? priyanka sarraf Follow. Student at suresh gyan vihar university. Project on E-banking.
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Swati Mishra BBA research paper on customer satisfaction in banking sector VI SEM. professor BM International School of Business Management Suresh Gyan Vihar University Mahal, Jagatpura, Jaipur 2. I also express my sincere thanks to my research reportguide, Dr, research paper on customer satisfaction in banking sector.
Swati Mishra, for guiding me right from the inception till the successfulcompletion of the project. I sincerely acknowledge her for extending her valuable guidance, support for literature, critical review of project and the report and the above all the moral support she provided me with throughout all state of report preparation. PRIYANKA SARRAF Signature……………………. This Research report has not formed the basis for the award of any other Degree, diploma fellowship of other similar title.
This dissertation was done independently by me under the guidance of Dr. DATE: PRIYANKA SARRAF PLACE: JAIPUR ENROLL. NO: BM 4. The report submitted in partial fulfillment of the requirements of the programme is an original work of mine under the guidance of research guide Dr.
Swati Mishra and is not based or reproduced from any existing work of any other person or on any earlier work undertaken at any other research paper on customer satisfaction in banking sector or for any other purpose, and has not been submitted anywhereelse at any time. E-BANKING SERVICES 5 CONTENTS 1 Introduction to the industry…………………………………………… E-BANKING SERVICES 6 EXECUTIVE SUMMARY My project aims at Comparative study on Customer Perception Towards E-banking With Respect to HDFCand ICICI Bank.
During the Participate, the majority of banking activities were conducted by private individuals, and not by large banking corporations that exist today.
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Customer satisfaction (CS) has attracted serious research attention in the recent past. This paper reviews the research on how to measure the level of CS, and classify research articles according Mar 27, · Being incredibly involved with customer satisfaction in the banking industry, we’ve seen firsthand how big of an impact it has for a bank’s financial success. The results are two-fold. First, your current customers are far more likely to open more accounts or use more services if they’ve had an overall positive experience Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services. An organization’s main focus must be to satisfy its customers. This applies to industrial firms, retail and wholesale businesses, government bodies, service companies, nonprofit organizations
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